Policies
HOW CAN I PAY?
I use Paypal as my payment processor so you can pay using Mastercard, Visa, American Express and Discover or you can pay with a Paypal balance or a direct transfer from your bank account if you have that set up in your paypal account. They offer a guest checkout, you do not need to sign up for a Paypal account.
IS YOUR SITE SECURE?
Yes. You pay through Paypal, the world's premier electronic payment solution. I don't see your credit card information, Paypal just tells me you've paid and I make and ship your jewelry.
PROCESSING TIME:
Current production time is 2-8 business days. This is the time needed to create your jewelry and does not include shipping transit time.
ESTIMATED SHIPPING TRANSIT TIMES:
I ship from the United States and from Canada. Canadian orders ship from Saskatchewan, Canada, all others ship from the US using USPS. Transit times are estimates, not guarantees:
Delivery to most US locations in 3-5 business days from the date mailed.
Delivery to most Canadian locations in 6-14 business days from date mailed.
Delivery to most other locations in 7-20 business days from the date mailed.
TRACKING INFORMATION:
Where applicable will be sent to you in your shipping notification.
SHIPPING COSTS:
Flat rate based on the highest priced item in your order.
Shipping services to your location are explained further down on this page.
CUSTOMS & IMPORT TAXES:
Customs clearance may add delays to shipping times.
Any import duties, tariffs, taxes, VAT and/or handling charges levied by a buyer's local Customs office are the responsibility of the buyer.
RETURNS, REFUNDS & EXCHANGES:
I want you to be completely satisfied with your purchase and will work with you to resolve any issues or concerns you may have.
Items may be returned to my Canadian postal address for refund or exchange if contact is made through etsy or email prior to return.
Contact me within: 2 days of receipt of your order
Ship back to me within: 5 days of receipt of your order
Custom or personalized orders cannot be returned or exchanged.
Restocking fees: 20% on returned rings if they were made to order.
Refunds will not be issued for:
Items returned without prior communication.
Items not returned in original, unworn condition in original gift box with all tags and cards.
Items lost or mis-delivered due to incorrect shipping address being provided at checkout.
Original or return shipping costs except in the case of an error on my part.
PRIVACY POLICY:
I will only use your shipping address and contact information (i.e. email address) to communicate with you about your order and to ship your order.
GIFT WRAPPING AND PACKAGING:
If your purchase of multiple items is intended as gifts for multiple recipients I'm happy to package each separately, just add a note at checkout with your request.
Having me ship directly to the gift recipient? I'm happy to add a small card with your sentiments.
DO YOUR PHOTOS MAKE JEWELRY LOOK BIGGER THAN IT ACTUALLY IS?
Yes!
Please be sure to read the measurements listed carefully in each description for each item. Use a ruler and a piece of jewelry you already own to understand the sizes listed. If size is only listed in metric and you don't have a metric ruler available Google can convert millimetres to inches or increments thereof.
Don't hesitate to message me before a purchase if you have specific questions regarding the size of an item listed.
WHAT SHOULD I KNOW ABOUT SIZING FOR RINGS?
I double & triple check sizing using multiple methods, the size you order is the size you'll get. It's best to have your finger sized by a jeweller before you order, online suggestions for sizing aren't accurate.
Wide bands fit differently than slim bands, you'll need to order up in size. It's best to be sized specifically for wide band rings by a jeweller.
Your rings are made for you when you order so I can't just simply exchange your ring for a size up/a size down if you order the wrong size. You need to return the ring, I need to resize or remake it & then ship it back to you. It's best to be professional sized before purchasing a ring online if you're not absolutely positive of your size
SHIPPING COSTS/SERVICES/METHODS WITHIN THE US:
Flat rate based on the highest price item in your purchase. I will upgrade shipping as necessary at no cost to you. Orders ship via USPS.
Orders with a value up to $200: $4.95 for 1st Class w/ electronic delivery confirmation
Orders valued at $200-$250: $6.00 for Priority Mail w/ ectronic delivery confirmation
Orders $250+: $8.55 for Priority Mail (signature required) includes electronic delivery & signature confirmation
SHIPPING COSTS/SERVICES/METHODS WITHIN CANADA:
Flat rate based on the highest price item in your purchase. I will upgrade shipping as necessary at no cost to you. Orders ship via Canada Post.
Orders up to $79: $3.00 for lettermail. Tracking not available
Orders $80-$200: $15.00 for Expedited Parcel. Trackable, delivery confirmation
Orders$200-$250: $16.50 for Expedited Parcel w/signature. Trackable, delivery confirmation
Orders $250+: $18.00 for Xpressppost. Trackable, delivery confirmation.
SHIPPING COSTS/SERVICES/METHODS EVERYWHERE ELSE:
Flat rate, based on the highest price item in your purchase. I will upgrade shipping as necessary at no cost to you. Orders ship via United States Postal Service.
Orders up to $150: $13.95 1st Class w/ electronic delivery confirmation (EDC) to select countries where EDC is available
Orders of $150-$250: $13.95 to countries where EDC is available, $35 everywhere else
